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Jewellery purchased from the Website can be returned only by calling on +912223684858
In the event the Member has purchased a wrong ring size, HSK.IN will resize the ring free of cost.
Return duration is 10 working days. Customer can cancel the order within 8 hours after placing the order.
Refund will be processed through same online mode within 10 working days.
All courier and shipping costs incurred by the Company for returns shall be borne by the Member.
All items must have the original invoice, label and certificate and must be returned in the same conditions as delivered by HSK.IN.
Any item returned showing signs of wear or engraved, altered, resized (by anyone / entity other than HSK.IN) or damaged in any other manner shall not be accepted for return.
Custom orders with engraving, special ring size etc. cannot be accepted for return, refund or exchange.
All shipping and handling expenses shall be chargeable to the Member.
Once the return is confirmed at the call center, HSK.IN will send a packaging cover, which has to be used to return the product. The item has to be packed in front of the courier agent.
SOLITAIRES AND LOOSE DIAMONDS CANNOT BE RETURNED ONCE THE ORDER IS CONFIRMED AND PROCESSED BY HSK.IN
HSK.IN OFFERS A LIFETIME BUY BACK GUARANTEE. ALL THE PRODUCTS SOLD BY HSK.IN COME WITH A LIFETIME GUARANTEE AND AN ASSURANCE TO EACH MEMBER THAT THEIR MONEY’S WORTH IS GUARANTEED. IF YOU ARE NOT HAPPY WITH THE PRODUCT THAT YOU HAVE RECEIVED AND WANT A FULL REFUND OF YOUR MONEY YOU CAN RETURN IT IN A SPAN OF 10 DAYS FROM THE DATE OF DELIVERY. AFTER THIS THE PRODUCT WILL BE Loose Diamonds / Custom Diamond Jewellery
Only Loose Diamonds sold by HSK.IN shall have the buy-back provision. All buy-backs shall be in the form of exchange and not for cash.
Members who wish to sell their Loose Diamond(s) directly to HSK.IN have to send it to the address given on the website. HSK.IN will assess the value of the Loose Diamond and if the offer is acceptable to the Member, the Member shall receive the full value of the Loose Diamond in cash or exchange. If the offer made by HSK.IN is not acceptable to the Member, the Loose Diamond shall be returned to the Member within ten (10) days from the notice of refusal to sell by the Member.
The Members can also opt to re-sell Loose Diamond by allowing HSK.IN to list the Loose Diamond(s) on the Website as well as any other portals for an open market re-sale. HSK.IN shall not guarantee any timeline within which the re-sale is to happen. In the event the Loose Diamond is re-sold, HSK.IN shall charge a minimal fee to the Member. The details of the fee will be mentioned to the Member before HSK.IN accepts the Loose Diamond for listing.
In case the certificate has been misplaced, HSK.IN will have to get the Loose Diamond recertified before being put up for sale. Cost of recertification will have to be borne by the Member.
If a Member is interested in putting up a Loose Diamond for sale on the Website or in other trade portals and / or any other auction site, HSK.IN shall, for a fee, assist the Member on setting a reserve price for reselling the Loose Diamond
All Loose Diamonds offered for sale under this provision must be in the same tamper proof pack that was sent by HSK.IN and must be accompanied by valid certificates. In the event the seller has unpacked the Loose Diamonds or does not possess valid certificates, HSK.IN shall arrange for re-certification of such Loose Diamonds. Cost of recertification if any should be borne by the Member.
All shipping and handling costs shall be chargeable to the Members.
Only transit insurance shall be provided by HSK.IN and it shall be valid only until the time of delivery.
All Loose Diamonds (both investment and retail) and diamonds that are set in Jewellery will be accompanied by individual certificates. The certificate will be from a third party laboratory and the details of the certificate will be mentioned at the time of purchase.
The diamonds in the Jewellery / Mounts will not be individually certified unless expressly mentioned at the point of purchase. The entire Jewellery will be certified either by a third party laboratory or by HSK.IN depending on the value of the Jewellery.
USAGE OF PROMO CODE a) The HSK.IN has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website. b) The HSK.IN can at any time ask the Member for the proof of having received the promo code. c) Promo codes can be used only on specific orders as deemed fit by HSK.IN. d) Promo codes, at HSK.IN’ discretion are applicable on certain items, on specific orders, or on specific dates and occasions. e) Promo codes cannot be clubbed with any other special offer running on the site. f) For offline payment mode the promo code will be accepted only within the date of expiry of the promo code. g) For a payment received after the expiry of the promo code the discount will not be applicable on that order.
HSK.IN recognizes the great harm caused by conflict diamond mining / trading. HSK.IN will not purchase, sell, contact subscribers, customers or suppliers who purchase or trade in diamonds which were used to fund conflict or traded in any way in violation of any United Nations resolution or the Kimberly Process.